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Define your
business policies

Having business policies is important for having a defined set of rules of how your company will operate and ensuring that everyone is on the same page. Business policies can include company values, safety policies, customer experience and privacy.

Organisational Policies and Procedures

Website and eCommerce policies

All websites require policies to let your visitors know how you are managing their data. In particular highlighting how transactional data is very important so that customers know that their financial data is safe and secure.

New business policies

Many new businesses need to agree on terms of engagement with customers, third parties, employees and contractors, suppliers and so on. For this reason, it is highly recommended that clear policies and agreements are in place to protect your business from any potential issues that may arise.

Human Resources policies

As your business grows you will most likely need more resources to help you thrive and grow further. However, small business often suffer from not having clearly defined processes, policies and procedures for their team and this leaves room for error and interpretation which can harm the brand that you are nurturing.

Human Resources policies help clarify to your team what the business expects of them when dealing with other team members and the general public.


What are the main website and ecommerce policies that I require?

Be sure to consult a legal professional, but from our observations at mininum most websites have a privacy policy, cookie policy, terms and conditions of use and website disclaimer. For eCommerce businesses we have also seen shipping policy, sale of goods agreement, GDPR privacy policy and cancellation (or returns) policy.

What is a Confidentiality Agreement (Mutual)?

A Confidentiality Agreement (Mutual) allows you and another party to share confidential information while legally forbidding the other party from disclosing that information to any other person or entity.

What is a partnership agreement?

A Partnership Agreement can outline the distribution of income or losses incurred by the business amongst the involved parties, as well as the terms in which the business is to operate upon.

What is a shipping policy?

A Shipping Policy is a document that clearly sets out your company’s procedures, information and rules regarding the shipment of goods.

What is a complaints policy?

A Complaints Policy outlines how your business will manage complaints and work to protect your reputation.

What is a distribution agreement?

A Distribution Agreement is a contract that sets out the terms and conditions of the distribution arrangement between a manufacturer or supplier of a product and an overseas distributor that wants to purchase the supplier’s goods to sell.

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