This is the privacy notice of Little Big Shop. In this document, ““we”, “our”, or “us” refers to Little Big Group Pty Ltd registered in Australia with ACN 169 800 757.
Our registered office is at Suite 5.01, Level 5 80 Mount Street North Sydney NSW 2060.
This is a notice to inform you of our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law [and with the laws of all jurisdictions of which we are aware]. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
1. Business and personal information
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
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to provide you with the services which you request;
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for verifying your identity for security purposes;
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for marketing our services and products;
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information that does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
We keep the information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
2. Marketplace information
When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
3. Your domain name and e-mail address
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
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to correspond with you or deal with you as you expect;
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in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
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to send you news about the services to which you have signed up;
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to tell you about other of our services or services of sister web sites.
4. Information you post on our website
Information you send to us by posting to a forum or blog or in your advertisement is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
5. Website usage information
We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not presently associate such information with an identifiable person.
6. Financial information relating to your credit cards
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal / Braintree / eWay or some other reputable payment service provider. Our staff and contractors are not privy to this information.
7. Note on padlock symbols and other trust marks
Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. We do not store information about your credit card.
8. Credit reference
To assist in combating fraud, we share information with credit reference agencies. In case of disputes, please contact your financial institutions.
9. Third-party advertising
This privacy notice does not cover the information practices of third parties such as advertisers. We suggest you check with them directly for more details about their ad campaign and how it works!
10. Third-party content
Our website is a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our website, we shall investigate your complaint. If we feel, it may be justified, we shall remove it while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think, your complaint is without any basis, no action will taken.
11. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data that is indirectly made up of your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
12. Content & third-party access/use
If you provide information to us with a view of it being read, copied, downloaded, or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to all the World, neither we nor you have control as to how it is used.
13. Cookies
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site’s owners.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us and track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
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to record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you;
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to allow essential parts of our website to operate for you;
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to operate our content management system;
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to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser;
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to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
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to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited;
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to enable you to watch videos we have placed on YouTube. YouTube will not store personally-identifiable cookie information when you use YouTube’s privacy-enhanced mode.
14. Sending a message to our support system
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide you with the information you need. We record your request and our reply in order to increase the efficiency of our business/organisation. We do not keep any personally identifiable information associated with your messages, such as your name or email address.
15. Complaints
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter of our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
16. Marketing information
With your permission, we will use your email address and name to provide services or products you would find useful. You may opt-out of this service at any time.
17. Re-marketing
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products/services when you visit some other website.
18. Affiliate information
This information is given to us by you in your capacity as an affiliate, customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose.
19. Use of site by children
We do not market to or sell products/services for purchase by children.
20. Disclosure to Government and their agencies
We are subject to the law. We may be required to give information to legal authorities under proper authorisation such as a search warrant or court order.
21. Compliance with the law
This confidentiality policy has been constructed to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country please contact us. Ultimately it is your choice as to whether you wish to use our website.
22. Review or update personally identifiable information
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
23. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
24. Data may be “processed” outside Australia
Our websites are hosted in Australia and any data processing is performed locally in Australia. No data is hosted outside Australia.
25. Complaints procedure
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If you have a complaint about how we collected or handled your personal information, please contact us. We will endeavour in the first instance to deal with your complaint and take action to resolve the matter.
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If your complaint cannot be resolved in the first instance, we will ask you to lodge a formal complaint in writing, explaining the circumstances of the matter that you are complaining about, how you believe your privacy has been interfered with and how you believe your complaint should be resolved.
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We will acknowledge receipt of your formal complaint and indicate the timeframe that you can expect a response. We will endeavour to resolve the complaint as quickly as possible, but if the matter is complex and our investigation may take longer, we will let you know when we expect to provide our response.
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If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
